RETURN POLICY

FULL PRICE MERCHANDISE - RETURNS WITHIN 30 DAYS

  • Return requests are accepted within 30 days of receiving your order.
  • Returns must be accepted, dropped off & scanned by FedEx within 30 days of receiving your order.
  • $9.95 Label/Return Fee: To make your return process smooth & easy, you will be charged a low flat rate return label fee of $9.95.
  • Refund Type: Original Form of Payment

Process a Return

FULL PRICE MERCHANDISE - BEYOND 30 DAYS

FINAL SALE - NO RETURNS are accepted beyond 30 days of purchase.

SALE MERCHANDISE LABELLED FINAL SALE

FINAL SALE - All Merchandise labelled FINAL SALE is FINAL SALE. NO RETURNS are accepted.

FREQUENTLY ASKED QUESTIONS

ARE FINAL SALE & CLEARANCE ITEMS ELIGIBLE FOR RETURN?

NO. All Merchandise Labelled FINAL SALE is FINAL SALE. Absolutely NO RETURNS are accepted.

WHAT IS THE RETURN TIME PERIOD?

You have 30 days after receiving your order to decide if you want to keep or return your items. No returns will be accepted beyond 30 days. All FINAL SALE items are FINAL SALE and NOT eligible for return.

WHAT ITEMS ARE ELIGIBLE FOR RETURN?

ONLY Full Priced Merchandise submitted for a return request within 30 days of receiving your order will be considered for Return. NO RETURNS WILL BE APPROVED FOR FINAL SALE MERCHANDISE.

  • Products must be in original condition (never worn, washed, or altered) and have the original tags attached.
  • All items must be returned with the original receipt or a copy of the original receipt.
  • If you do not meet these requirements, your returned item will be regrettably forfeited.
IS PROOF OF PURCHASE REQUIRED WITH MY RETURN?
  • Yes. Proof of purchase must be provided (invoice that was included in the shipment).
  • Package your tagged & unworn items along with the original receipt or a copy of the original receipt.
  • Tags must be intact and items in unworn original condition.
  • FINAL SALE items are excluded & will not be eligible for return.
HOW WILL MY RETURN BE CREDITED?
  • If your return request is approved, returned items will be credited back to you for the full amount of the purchase price to your original method of payment minus the $9.95 Return Label fee.
  • Once the item is received at our warehouse, refunds are processed within 10 business days.
  • Original shipping charges will not be credited or refunded when returning items.
WHAT DO I DO IF MY RETURN INCLUDES PROMOTIONAL GIFTS?
  • Promotional gifts with purchase must be returned to receive a full refund to your original form of payment or the value of the free gift will be deducted out of the refund.
  • You may keep the promotional gifts with purchase if your order spend level (excluding tax) would still qualify after your return is processed.
DO YOU OFFER EXCHANGES?
  • We currently are unable to process exchanges.
  • If you need to exchange a regular price item for another item or another size, please treat the exchange as a return and then place a new order online for the correct item or size.
  • We only offer credit or a refund for eligible items that have received a return approval. Once processed, you can then reorder the correct item.
  • ONLY Full Priced Merchandise submitted for a return request within 30 days of receiving your order will be considered for Return.
  • NO returns will be approved for FINAL SALE merchandise.
FINAL SALE DEFECTS

If a Final Sale item is found to be defective, we reserve the right to replace the item with the same product in good condition if the item is in stock instead of issuing a refund.

UNAVAILABLE ITEMS

If any items in your order are unavailable we reserve the right to issue a refund for the out of stock items without a prior notice and ship the remaining items on the order.

PROCESS A RETURN

4 Easy Steps to Process Your Return

1. SIGN INTO YOUR ACCOUNT & SUBMIT A RETURN REQUEST
  • ACCESS YOUR ACCOUNT HERE or Click the profile icon in your store's menu.
  • Sign In - Enter your email address and click "Continue." A six-digit verification code will be sent to your email, which you will enter to login. No password is required.
  • Select Your Order - Once signed in, click "Request Return" on the order you want to return. Please note: Only fulfilled or partially fulfilled orders are eligible.
  • Select Items - If the order has multiple items, please select which ones you would like to return.
  • Provide a Reason - Please select a return reason. A note can be included
  • Submit - Click "Request Return" to Submit your Return Request.
2. PRINT YOUR RETURN LABEL

Once your return is authorized, a return label will be emailed to you. Print this Return Label. The Label/Return Fee is a FedEx Flat Rate of $9.95

3. PACKAGE YOUR ITEMS & INVOICE

Package your tagged & unworn items along with the original receipt or a copy of the original receipt.

4. SHIP YOUR RETURN WITH FEDEX

Drop your package off at a FedEx Location. Once the item is received at our warehouse, refunds are processed within 10 business days.