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4 Easy Steps to Process Your Return
- ACCESS YOUR ACCOUNT HERE or Click the profile icon in your store's menu.
- Sign In - Enter your email address and click "Continue." A six-digit verification code will be sent to your email, which you will enter to login. No password is required.
- Select Your Order - Once signed in, click "Request Return" on the order you want to return. Please note: Only fulfilled or partially fulfilled orders are eligible.
- Select Items - If the order has multiple items, please select which ones you would like to return.
- Provide a Reason - Please select a return reason. A note can be included
- Submit - Click "Request Return" to Submit your Return Request.
Once your return is authorized, a return label will be emailed to you. Print this Return Label. The Label/Return Fee is a FedEx Flat Rate of $9.95
Package your tagged & unworn items along with the original receipt or a copy of the original receipt.
Drop your package off at a FedEx Location. Once the item is received at our warehouse, refunds are processed within 10 business days. Original shipping charges will not be credited or refunded when returning items.
RETURN POLICY
FULL PRICE MERCHANDISE - RETURNS WITHIN 30 DAYS
- Return requests are accepted within 30 days of receiving your order.
- Returns must be accepted, dropped off & scanned by FedEx within 30 days of receiving your order.
- $9.95 Label/Return Fee: To make your return process smooth & easy, you will be charged a low flat rate return label fee of $9.95.
- Refund Type: Original Form of Payment
FULL PRICE MERCHANDISE - BEYOND 30 DAYS
FINAL SALE - NO RETURNS are accepted beyond 30 days from purchase.
SALE MERCHANDISE LABELLED FINAL SALE
FINAL SALE - All Merchandise labelled FINAL SALE is FINAL SALE. NO RETURNS are accepted.
ITEMS ELIGIBLE FOR RETURN:
- ONLY Full Price Merchandise is eligible for return if the return is accepted, dropped off & scanned by FedEx within 30 days of receiving your order. NO Final Sale Merchandise is eligible for Return.
- Product must be in original condition (never worn, washed, or altered) and have the original tags attached.
- All returns must be accompanied by the original receipt or copy of original receipt.
- If you do not meet these requirements, your returned item will be regrettably forfeited.
When returning orders that included any promotional Gifts with purchase:
- Promotional gifts with purchase must be returned to receive a full refund to your original form of payment or the value of the free gift will be deducted out of the refund.
- You may keep the promotional gifts with purchase if your order spend level (excluding tax) would still qualify after your return is processed.
Need to exchange an item?
We currently are unable to process exchanges. Instead, please return the eligible item you no longer want for a credit or refund, and reorder the correct item.